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Your Rights and Our Obligations at 12ntc

These terms set out the rules that govern your account on 12ntc and how we operate. Access to 12ntc is subject to local law and is available only where permitted — if you are in Malaysia, these terms apply to every deposit you make…

Account TermsPrivacy & DataPayment ConditionsUser RightsJurisdiction Notice
12ntc Your Rights and Our Obligations at 12ntc
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about these terms, need to raise a dispute, or want to request a change to your account data, our support channels handle legal and account queries directly. Players in Melaka and across Malaysia can reach us through any of the paths below — bring your account ID and a brief description of the issue when you get in touch.

Team online

Live Chat

Open the chat widget from any page on 12ntc. For legal queries, state 'account terms' or 'dispute' at the start so the agent can route your case correctly.

Email Support

Send your query to our support address listed in your account dashboard. Include your account ID, the transaction or round in question, and what resolution you are seeking.

Account Portal

Log in, go to the Help section, and submit a formal written request for data access, account changes, or term clarifications. Requests are tracked with a reference number.

DATA & ACCOUNT SECURITY

How We Protect Your Data and Account

Account security and data handling are not afterthoughts here. Every piece of personal information you submit — name, contact details, payment account numbers linked to Touch 'n Go eWallet or Boost — is stored with encryption at rest and in transit. We retain account data for as long as your account is active, and for a period after closure as required by our operating obligations. You have the right to request a copy of the data we hold on you, ask us to correct inaccurate records, or request deletion where permitted.

Encrypted Storage

Your account details and linked wallet credentials are encrypted end-to-end. We do not store full card or eWallet PINs on our servers at any point.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can manage cookie preferences from your browser settings at any time.

Data Retention

Active account data is kept while your account remains open. After closure, records are retained for a defined period to meet our legal obligations, then securely deleted.

Your Access Rights

Submit a written request through the Account Portal to view, correct or delete your personal data. We confirm receipt with a reference number and respond within a reasonable timeframe.

What You Actually Want to Know About These Terms

The questions below cover what we get asked most often about account conditions, data rights, and how our legal terms apply to everyday account use in Malaysia. If your question is not here, contact us through the Account Portal.

Access and eligibility depend on the laws of your location. If you are in Malaysia, you are responsible for confirming that your use of the platform is lawful before funding your account or placing wagers.

Yes. Submit a written request through the Account Portal or by email. Include your account ID and specify what data you want to access. We respond with a reference number and your data summary within a reasonable timeframe.

Contact us within seven days of the round or transaction in question. Include your account ID and the specific round ID or transaction reference. Live chat or email both handle dispute requests; the Account Portal creates a tracked case.

Account data is retained for a defined period after closure to meet our operating obligations, then securely deleted. You can request confirmation of deletion once the retention period ends.

The same account terms apply regardless of which local payment method you use. Whether you fund through GrabPay, FPX, or Touch 'n Go eWallet, the terms governing wagers, withdrawals and dispute resolution are identical.

We update the version shown on this page whenever terms change. Continued use of your account after an update is posted means you accept the revised terms. Check this page periodically if you want to track changes.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.