Reference

How 12ntc Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account with 12ntc, how we use it, and the choices you have over it.

Account data collected at registrationPayment details kept secureCookie and session tracking explainedYour right to access or delete dataContact path for privacy requests

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HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We apply a layered approach to data protection: encrypted connections on every page, access controls limiting who inside our team can view your account records, and routine checks on how payment data from Touch 'n Go eWallet, Boost, and GrabPay is stored. Players in Melaka and across Malaysia use the same account security path — your data does not sit in a less-protected tier based on region.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly. You can disable non-essential cookies via your browser settings at any time.

Payment Data Security

Wallet identifiers from Touch 'n Go eWallet or GrabPay are passed through encrypted channels. We do not store full wallet credentials on our own servers.

Data Retention

Active account records are kept for the life of your account. After closure, we retain only what is required under applicable jurisdiction rules, then delete the rest.

Third-Party Sharing

Data is shared only with processors we need to operate — payment rails, identity checks. No marketing data sales, no sharing with unrelated third parties.

Data We Collect and Why We Collect It

12ntc Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, contact number, and the payment details you use to fund your account — including wallet identifiers linked to Touch 'n Go eWallet, Boost, or GrabPay transactions. During active sessions, we log your device type, IP address, and

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page interactions to keep your account secure and resolve any access issues quickly. We also retain transaction records tied to DuitNow or FPX transfers for audit and verification purposes. None of this data is sold to third parties. It is used to process your deposits, verify
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withdrawals, and maintain the integrity of your account. Where we work with payment processors or identity verification services, those partners are bound by the same data-handling standards we apply internally. Your data is stored for as long as your account remains active and for a period
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after closure as required by the applicable rules in your jurisdiction. Access to your account from Malaysia is subject to local law and is available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of the data we hold, ask us to correct inaccurate details, or submit a deletion request, the channels below are the right places to start. We aim to acknowledge your request within two business days and respond in full once verification is complete.

Team online

Live Chat

The fastest way to raise a privacy question. Start a chat session from your account dashboard and we will connect you with the right team.

Email Support

Send your data request or privacy concern to our support address. Include your registered email so we can verify your identity before processing.

Account Settings

Basic profile updates — name, contact number, linked payment method — can be changed directly inside your account settings without contacting support.

Privacy Questions We Get Asked Most

These are the privacy questions we hear most often from account holders. If your question is not covered here, reach us through live chat or email and we will respond with the specific answer for your account.

We collect your name, email address, phone number, and the payment details you link at registration — including wallet references from Touch 'n Go eWallet, Boost, or GrabPay. We also log device and session data during your visits.

Yes. Submit a data access request via live chat or email using your registered address. We verify your identity first, then send you a summary of the data we hold within a reasonable timeframe.

Contact support through live chat or email with your deletion request. We will process it once we verify your identity. Some records may be kept for the period required under applicable local rules before full deletion.

Only with the processors needed to run your transactions — payment rails like DuitNow or FPX, and identity verification services. We do not sell your data or share it with unrelated third parties for marketing.

Session cookies keep you logged in; analytics cookies help us spot performance issues. You can switch off non-essential cookies in your browser settings at any time without losing access to your account.

We hold the records required by the rules applicable in your jurisdiction, then delete the rest. The exact period depends on local law where your account is registered and operated.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us AccountRegister

How 12ntc Handles Your Personal Information

Data Handling, Cookies, and Account Security

Cookie Policy

Payment Data Security

Data Retention

Third-Party Sharing

How to Reach Us About Your Privacy

Live Chat

Email Support

Account Settings

Privacy Questions We Get Asked Most

01 What personal data does 12ntc collect when I open an account?

02 Can I request a copy of all the data 12ntc holds on me?

03 How do I ask 12ntc to delete my account data?

04 Does 12ntc share my payment data with other companies?

05 How does 12ntc use cookies and can I turn them off?

06 How long does 12ntc keep my data after I close my account?

Privacy Policy

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